You can cancel any session with at least 24 hours’ notice. A session cancelled after the deadline is charged at the full rate. To cancel, call or email during office hours: 604-732-8500 or firstname.lastname@example.org
Cancellation policy details:
Please note that cancellations must be made prior to 24 hours before the session regardless of whether you phone or send an email. For voice mails and emails, we will use the time that the email or phone call was placed. For sessions scheduled on Mondays, or days after Statutory Holidays, phone/email cancellations must be received prior to 4:00 p.m. on Friday.