Frequently Asked Questions

Here are our responses to questions we frequently receive. If you don't see your question/answer here, or would like further information, don't hesitate to contact us!

What is the clinic’s Cancellation Policy?

You can cancel any session with at least 24 hours’ notice. A session cancelled after the deadline is charged at the full rate. To cancel, call or email during office hours: 604-732-8500 or

Cancellation policy details:

Please note that cancellations must be made prior to 24 hours before the session regardless of whether you phone or send an email. For voice mails and emails, we will use the time that the email or phone call was placed. For sessions scheduled on Mondays, or days after Statutory Holidays, phone/email cancellations must be received prior to 4:00 p.m. on Friday.

Do you have a waitlist?

At NeuroMotion we try our very best to accommodate everyone as quickly as we can, if we do have a wait list we are committed to accepting people on the waitlist as soon as possible.

How long are the physiotherapy sessions?

All initial assessments are 60 minutes in duration. Subsequent sessions are typically 60 minutes, and they are one on one with your physiotherapist to optimize your rehabilitation. Depending on your specific needs, it is possible to book less or more time for your appointments - this should be something discussed with your physiotherapist.

What should I expect at my first appointment?

Your first appointment is primarily focused on assessing your functional abilities to determine where your strengths and deficits lie, and to discuss your goals for physiotherapy. Our goal is to begin treatment in the initial visit however, depending on the complexity of the assessment, treatment may be limited.

Subsequent appointments are focused on treatment in various capacities. Furthermore at NeuroMotion we are continuously assessing while treating, to optimize your treatment time and progressions with rehabilitation.

We ask that  you arrive 10 minutes prior to your initial appointment in order to be able to fill out the appropriate forms.

What should I bring to my first appointment?

It is recommended that you wear comfortable loose fitting clothing and walking/running shoes. Shorts and tank tops/sports bra may be necessary based on one’s area being treated.

It is also recommended that you bring any splints or braces that you are currently using, any medical reports/records or imaging related to your condition, and a list any medications you are currently taking.

Long comfortable pants (sweat pants) and closed toed walking/running shoes are mandatory for use on the lokomat. Shirts with sleeves are also recommended and tank tops are discouraged.

How much does a session at the clinic cost?

Please see our fee schedule for session costs.

What are the clinic hours?

The Vancouver clinic is open Monday to Friday 8am-6pm and Saturdays 9am-5pm

The Victoria clinic is open Monday to Friday 8am-6pm

Both clinics are closed for Federal and Provincial holidays.


What kind of clients do you see? / Is this clinic appropriate for me?

At Neuromotion we predominantly treat individuals with neurological conditions, including but not limited to:

- Stroke

- Brain injury

- Spinal cord injury

- Parkinson’s disease

- Multiple sclerosis

- Cerebral palsy

- Developmental Disorders

- Dizziness/Vestibular dysfunction

- Concussions

Our Vancouver location is able to accommodate clients with orthopedic related complaints.

How do I make an appointment at Neuromotion Physiotherapy?

Please call our clinic (Vancouver 604-732-8500, Victoria 250-590-7878). We try to answer all calls however, if we are busy with clients you may be put through to our answering machine. If that is the case, please leave a detailed message with your name, phone number, reason for seeking treatment and we will respond as soon as possible.

Booking and appointment via email is also possible, if you prefer.

Simply email the clinic at for the Vancouver clinic or  for the Victoria clinic. In your email please include your name, phone number, reason for seeking treatment and we will phone or email you back soon as possible.

Do I need a referral to Neuromotion?

No, you can self-refer. However if you have extended health coverage it is advised that you check with your extended health provider to see if you need a Doctor’s referral for insurance purposes.

Ryan C Past client
I started going to Neuromotion after a car accident that broke my back. The first thing I noticed was the positive atmosphere, and the general concern for my overall progress. What else is great is having someone who is smart at what they do and ask about my goals. Doctors told me I would never walk again and now I can walk with two canes. I have completed my goals of walking 2 kilometres, walking up 25 flights of stairs, and taking a month-long road trip to Alaska thanks to Neuromotion!
Davin M Past volunteer
What makes the clinic so special is that is has such a positive atmosphere. Every time I go there, I am impressed by the determination of the clients, and how the therapists connect and motivate them to achieve their goals. The whole Neuromotion team really comes together to create an encouraging environment that is focused on the success of the clients. (Davin is now pursuing his degree in Physiotherapy at the University of British Columbia)
Lawrence M Client
Throughout the entire 11 month therapy I have received: compassionate care, consistency, competence, enthusiasm and above all else , the opinion that improvement was possible. Suffice to say , I shall continue therapy at Neuromotion and categorically encourage any person with CNS impairment to become a patient at Neuromotion; they will excel.  
Gordon C Client
I have an incomplete high-level spinal cord injury and I have been going to Neuromotion for over a year. I have since "graduated" from the Lokomat and I am now walking on the treadmill with my own power and full body weight. I would consider Neuromotion one of the most professional and competent physiotherapy providers in Metro Vancouver, particularly in the specialized field of treating people with neurological health issues that affect their mobility.
Ralph T Client
I have had foot drop for over a year - I started coming to the clinic and the progress has been quite impressive - I can now walk with almost no noticeable impact from the foot drop and have improved my gait.  I like the attitude in the clinic - upbeat, compassionate and personalized to my needs.
Laurel J Volunteer
I’m Laurel and I volunteer at Neuromotion Physiotherapy and have enjoyed my time here a lot. The staff and clients are all super friendly and welcoming, and create a positive atmosphere. I have learned quite a bit while I have been here and find practical experience to be more fulfilling than schoolwork, although you really do need both. I like seeing people work towards their goals and gain the confidence that they can reach them. I think Neuromotion helps people to live healthier lives!
Heather B Client
By coming to Neuromotion I came to understand exercise is not optional but imperative to living well with Parkinson's Disease.